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Visiting from San Jose, California

We're Here to Help

Customer Service

Find answers to common questions or get in touch with our team directly.

Call Us

01708 725009

Mon–Fri 7am–9pm, Sat–Sun 8am–6pm

Email / Enquiry

Send an Enquiry

Response within 24 hours

Live Chat

Available during business hours

Stain Removal Policy

Our professionals do their best to remove all stains. However, some stains are permanent and cannot be removed. If a stain cannot be removed, you will not be charged for the stain removal service.

Payment Policy

We accept all major debit and credit cards. Card details are entered securely at checkout. For weight-based orders, you are charged once staff weigh your items and the driver confirms the weight.

How Weighing Works

Not sure of your laundry weight? You can use a kitchen or luggage scale at home. Alternatively, our drivers carry scales and can weigh at the point of collection, or we weigh your items professionally at our facility. You are only charged once the weight is confirmed.

Minimum Order Weights

Mixed Wash: Minimum 6kg
Separate Wash: Minimum 10kg
Additional weight: £3.14/kg

Frequently Asked Questions

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